Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: bpapp on December 13, 2012, 08:05:22 AM

Title: Stats for the new queue groups not updated in Datamart
Post by: bpapp on December 13, 2012, 08:05:22 AM

I have created two new DNgroups in CME. I could see the new DN group object in Datamart DB, but the stats for these two groups are not captured and aggregated in the Datamart DB. But the stats for the queue groups which are already existing are captured without any problem.

Any inputs on why the stats for the new groups are not getting updated?

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: Kubig on December 13, 2012, 08:23:16 AM

Do you see new objects in ODS DB ?

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: bpapp on December 13, 2012, 08:33:56 AM

Hi Kubig, Yes I could see the new objects in ODS DB.

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: Kubig on December 13, 2012, 08:54:49 AM

And datasourcer collects chunks for these objects? Did you see chunks and values in DMA?

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: bpapp on December 13, 2012, 09:44:55 AM

Yes the ODS DB has data for the new queue groups in the chunks.

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: Kubig on December 13, 2012, 10:13:43 AM

And what says ETL log during aggregating data?Look via ETL Assistant to the specific layout,if contain any data.

Title: Re: Stats for the new queue groups not updated in Datamart
Post by: cavagnaro on December 13, 2012, 04:04:27 PM

Are they added to the template DN group? Maybe it is configured not to record ALL objects on the Tenant but selected ones...