Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gawix on December 15, 2012, 01:58:11 AM

Title: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: gawix on December 15, 2012, 01:58:11 AM

I'm wondering if pseudo-statistics are supported by ORS.

I'm trying to do something like
[code]
<queue:submit ordertype="'max'" orderstat="'(skillXYZ * 1000 + $(StatTimeInReadyState))'">
    <queue:targets type="agent">
        <queue:target name="'az'"/>
        <queue:target name="'bz'"/>
    </queue:targets>
</queue:submit>
[/code]


Is it supported?

Title: Re: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: gawix on December 17, 2012, 04:01:39 PM

I've tested this morning and it seems to work.

Title: Re: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: Fra on December 18, 2012, 10:00:25 AM

I like when people raise questions and answer themselves!  ;D

Fra

Title: Re: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: cavagnaro on December 18, 2012, 07:32:50 PM

Haha happens that when you finish to post a new idea raises...you try and fuck! it works...lol
Writing down the issue and explaining it makes you realize something new or something you missed :D

Title: Re: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: bublepaw on December 18, 2012, 10:38:56 PM

Or sometimes You don't have time to test it and You hope that somebody else will have spare time to do testing for You ;)

Title: Re: Are pseudo-statistics working in ORS (i.e. w/ SCXML)?
Post by: sumit_kumar on December 19, 2012, 07:02:26 AM

hahahahah..... this is true.....