Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mmiah on December 27, 2012, 10:58:03 AM

Title: VAG which identifies agents which have only a selected skill and nothing else
Post by: mmiah on December 27, 2012, 10:58:03 AM

Hi,

Is there a VAG skill expression to only display agents with a particular skill, so if they had another skill assigned aswell it wouldn't be displayed?

So for example

Agent A Agent B
French French
English


Creating below shows both Agent A and B

Skill("French")>=1 & Skill("French")<=4

I would like to create a VAG that only shows agents with the French skill (so in the example abover Agent B)? I have tried but it also show's agents with other skills in addition to French, which I'm not interested in?

Cheers

M

Title: Re: VAG which identifies agents which have only a selected skill and nothing else
Post by: Kubig on December 27, 2012, 02:05:33 PM

SkillExpression works like a regular expression,so try to use "~"symbol as negation.

Title: Re: VAG which identifies agents which have only a selected skill and nothing else
Post by: Timur Karimov on December 27, 2012, 09:12:41 PM

Hi mmiah

Use this one:
SkillExists(“French”) & ~SkillExists(“English”) - will show you all agent who have skill French with any level and have't skill English

or of couse you can combine  this function, like this one:
Skill("French")>=1 &~SkillExists(“English”) - will show you all agent who have skill French with level higher then 1  and have't skill English

and finaly this one

SkillExists(“French”) & ~SkillExists(“English”) & LoggedIn(“SWITCHNAME”) - will show you all agent who have skill French with any level and have't skill English and have LoggedIn status on u switch SWITCHNAME

WBR Timur

Title: Re: VAG which identifies agents which have only a selected skill and nothing else
Post by: mmiah on December 28, 2012, 01:07:06 PM

Thanks!