Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: davidw on December 28, 2012, 07:11:25 PM

Title: GAD Customization Supervisor Statistics Bar
Post by: davidw on December 28, 2012, 07:11:25 PM

Is there a way in GSD to add statistic detail that will show the current number of calls in queue? I haven't been able to find a way, I can do it for Agents but not a queue.

Is it possible, if so how?? ???

Title: Re: GAD Customization Supervisor Statistics Bar
Post by: cavagnaro on December 29, 2012, 05:22:02 AM

Only the Queue where the agent is logged in. No RP. Read the deployment guide.

Title: Re: GAD Customization Supervisor Statistics Bar
Post by: Kubig on December 31, 2012, 02:35:06 PM

As a supervisor,you can see and monitor all queues.

Title: Re: GAD Customization Supervisor Statistics Bar
Post by: davidw on December 31, 2012, 03:41:54 PM

I have it set up in the supervisor area but I have another supervisor looking for it in the statistics bar. They're wanting something similar to what you would see in CCPulse in GSD. Is that possible?