Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: davidw on December 28, 2012, 08:14:44 PM

Title: Disable a DN in GAD
Post by: davidw on December 28, 2012, 08:14:44 PM

Does anyone know of a way to disable\enable an agents DN in Genesys Supervisor desktop? You can do an agent but I haven't been able to find a way to do it for a DN without going into Configuration Manager.

I've searched the help forums and technical docs and haven't found anything so hoping someone else may have come across this before?

Title: Re: Disable a DN in GAD
Post by: cavagnaro on December 29, 2012, 05:21:28 AM

GAD is an agent/supervisor interface, not an administrative interface. Or you do it via CME or via WebAdministrator

Title: Re: Disable a DN in GAD
Post by: davidw on December 31, 2012, 03:40:00 PM

I didn't think there was a way to do it in GAD. appreciate the feedback.