Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on January 01, 2013, 04:32:43 PM

Title: Cant change DN Group name in CME
Post by: PFCCWA on January 01, 2013, 04:32:43 PM

Hello,

I am unable the change a DN Group name in configuration manager - is this possible to do?
It is an ACD Queue group, containing a couple of virtual queues.

Thanks.

Title: Re: Cant change DN Group name in CME
Post by: Dudzy on January 02, 2013, 03:11:22 AM

try removing the shortcuts to other objects, rename, then relink shortcuts.