Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wickywick on January 02, 2013, 01:27:00 AM

Title: Genesys Dialling Priorities
Post by: wickywick on January 02, 2013, 01:27:00 AM

Hi all,

I wanted to get some feedback on the different dialing priorities that everyone is using

I'm currently using the below,

Record Type                      Priority                   N records
General                                 2                           3
Campaign Rescheduled    2                        1
Campaign CallBack            1                           1

regards

Title: Re: Genesys Dialling Priorities
Post by: cavagnaro on January 02, 2013, 03:53:40 AM

??? ??? ???
All depends on your needs and environment dude...tests analyzing and see results...and all over again...