Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: nisargmca on January 04, 2013, 02:41:30 PM

Title: Picked Up Call vs Non Picked Up Call identification for Outbound Call
Post by: nisargmca on January 04, 2013, 02:41:30 PM

Hi ,

Our Application is making Outbound Call using Genesys OBN Application.

We want to differentiate between Picked Up Call vs Non Picked Up Call .

Basically we want to Update the Database if call is picked up or not .

How can we do this ? Any Help is appreciated.

Thanks for the Help.

Title: Re: Picked Up Call vs Non Picked Up Call identification for Outbound Call
Post by: Kubig on January 04, 2013, 03:17:33 PM

Do you want change status in your own DB or in OCS DB? If in OCS DB,there is no need,cause OCS save call-result itself.

Title: Re: Picked Up Call vs Non Picked Up Call identification for Outbound Call
Post by: René on January 04, 2013, 05:39:03 PM

Hi,

If OBN dialled call is answered (=picked up) then your VoiceXML application should be invoked so it can update your custom DB.

R.

Title: Re: Picked Up Call vs Non Picked Up Call identification for Outbound Call
Post by: nisargmca on January 05, 2013, 06:06:43 AM

Thank You all for your reply ....

Our Application is making Outbound call and we have vxml to catch different events.There are some events which
Identify whether User has made some Input or not ( <catch event ="noinput">) and User has entered wrong Input( <catch event ="nomatch">) .

But we have below scenario

[1] If Outbound Call Made and Customer has not picked up and disconnected then do some action ( Update the log as Call Unsuccessfull,call again)
[2] If Outbound Call Made and Customer has picked up for a while and then disconnected then do some action(Update the log as Call succeful,dont call  again) .

I found Disconnect Events but I am not sure it will help me in both scenario .

Thanks for your Help  :)