Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Superglide on January 01, 1970, 12:00:00 AM

Title: Genesys 6.5 interface to TCS (Workforce Mngt)
Post by: Superglide on January 01, 1970, 12:00:00 AM

Hi All,
We are implementing a 6.5 solution on Avaya PABXs. We currently run Aspects eWFM 6.0 (formally TCS) Real Time and Scheduling. has anyone interfaced Genesys into this product?
If so, then how?
Thanks

Title: Genesys 6.5 interface to TCS (Workforce Mngt)
Post by: Kevin on January 01, 1970, 12:00:00 AM

I understand that there is a thirdparty product from Verizon Call Center Services called ForceLink that will provide what you need. From speaking with TCS, this is apparently the ONLY solution out there that will provide the interface for RealTime

Title: Genesys 6.5 interface to TCS (Workforce Mngt)
Post by: Superglide on January 01, 1970, 12:00:00 AM

Hmmm, I was afraid of that. Forcelink does the job very well but I'm concerned about the cost and ongoing support from Aspect for the product. We may look closer at developing the solution as an inhouse application you never know there may be a market for a new interface.

Graeme