Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Silent on January 21, 2013, 08:06:27 PM

Title: Send chat interactions when agent is on Not ready state
Post by: Silent on January 21, 2013, 08:06:27 PM

Hi All,

Is it possible to send chat to an agent when he is on not ready state? if yes, how we can do that.
I tried creating custom stats in IRD. However its still not working.

Title: Re: Send chat interactions when agent is on Not ready state
Post by: cavagnaro on January 21, 2013, 08:43:39 PM

You can put an agent on NotReady by media, so he can be NotReady on Voice and then Ready on chat. Not exactly what you asked but the way should be done.
However, why would you send an interaction to an agent who is NotReady and therefore not on his work place? Why send a customer to the limbo and never be attended?
By last, search the forum as this question has been discussed and answered many times before