Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genesysguru on January 22, 2013, 09:26:11 AM

Title: Converting IRD Strategies to Visio
Post by: genesysguru on January 22, 2013, 09:26:11 AM
Hi,

As a Happy New Year gift to the Genesys community I've decide to release the binaries associated with these blog posts in to the wild!

http://genesysguru.com/blog/blog/2011/03/18/documenting-genesys-strategies/
http://genesysguru.com/blog/blog/2011/03/25/genesys-strategy-analyser/

Hopefully somebody will find my Strategy Analyser useful!

Please note that this is beta code and that not all IRD blocks / block properties are implemented. Also the layout still needs some work.

You can download it here:

http://wikisend.com/download/474282/Release 1.4B - 21012013.zip
Title: Re: Converting IRD Strategies to Visio
Post by: cavagnaro on January 22, 2013, 11:54:14 AM
Oh you sir are amazing :D Thanks!!
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 22, 2013, 05:49:08 PM
Pleasure - I hope it works for you.  ::) ::)
Title: Re: Converting IRD Strategies to Visio
Post by: cavagnaro on January 22, 2013, 06:50:50 PM
How much does that "live" license costs?
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 22, 2013, 08:41:05 PM
A good question. As I said from my perspective the developer binaries provided by me are a gift from me to the Genesys community. As such there should be nothing stopping you going into Online / Live mode (please let me know if this is not the case).  :D This way you can set a breakpoint on an IRD block and determine the path for that 1 in 1000s of calls scenario.

If you configure the options in Genesys Strategy Analyser.exe.Config it should connect to ConfigServer and the Message server used for routing. Also depending on whether you are using URS 7.x or 8.x you need to configure the option "URS8Support".

From a licensing perspective the online mode uses the PSDK. Therefore you will be prompted to confirm that the PSDK is licensed for use by either yourself or your client. Effectively this means you agree to the conditions defined in the Genesys document "genesys_license_agreement.pdf".

Enjoy!
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 25, 2013, 09:05:52 AM
All,

Just to let you know that a couple of testers have reported the same problem. COM exception (0x86DB0904). It is possibly a Visio 2003 interop issue which I am trying to get to the bottom off. In the meantime if anybody wants a strategy converting then please just email the XML export to me: craig.reading1@gmail.com

Thanks.
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 27, 2013, 01:42:32 PM
A quick video for Strategy Analyser in action on YouTube here:

http://youtu.be/5sjLKTyh6UE

This just shows dropping some XML exports into it and then coverting them to Visio in real-time. I'll post a video of the online mode when a get some time.
Title: Re: Converting IRD Strategies to Visio
Post by: Adam_W on January 28, 2013, 03:05:52 PM
This is great, thanks!
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 28, 2013, 03:56:35 PM
YouTube video of online mode here:

http://youtu.be/1jR4UY0tTzA

Enjoy!
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on February 02, 2013, 02:11:12 PM
Hopefully the problem reported by testers in France, Germany and Brazil has now been fixed. Version 1.7 is available for download here:

http://genesysguru.com/blog/blog/2013/01/22/converting-ird-strategies-to-visio/
or
http://www.wikisend.com/download/855038/GenesysStrategyAnalyser02022013-2.zip
Title: Re: Converting IRD Strategies to Visio
Post by: kmh5147 on January 21, 2015, 02:32:00 PM
Does anyone had a copy of this tool? The links are dead.  Thanks!!
Title: Re: Converting IRD Strategies to Visio
Post by: nonny on January 20, 2016, 02:20:24 AM
Anybody got a working link to download this, or know if a similar product now exists?
Title: Re: Converting IRD Strategies to Visio
Post by: genesysguru on January 20, 2016, 02:51:52 PM
Hi,

Just uploaded to wikisend (http://wikisend.com/download/)  - File Id 774554

Craig
Title: Re: Converting IRD Strategies to Visio
Post by: Adam G on January 20, 2016, 05:34:40 PM
Thanks Craig - very cool!

Title: Re: Converting IRD Strategies to Visio
Post by: nonny on February 18, 2016, 09:17:56 PM
Hey Craig

Should this work fine under Win7  64 bit?

Getting an error Class not registered REGDB_E_CLASSNOTRREG.




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Title: Re: Converting IRD Strategies to Visio
Post by: brunomsoni on November 03, 2016, 06:40:33 PM
Does anyone had a copy of this tool? The links are dead.  Thanks!!
Title: Re: Converting IRD Strategies to Visio
Post by: antoni on February 23, 2022, 04:38:19 PM
https://mega.nz/file/HXoXEIDY#AQ46zWVGrtRYQvxOxk84ia_OPoaiPq9e-brJTOD3u_A
password: sggu