Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on January 23, 2013, 09:00:41 PM

Title: IWS : How to show Origin and Queue in the Case Data section in the History
Post by: alaint on January 23, 2013, 09:00:41 PM

Hi,

I have a question about IWS.  In interaction window, my "Case Information" section present the History information like : Origin and Queue.  Always in Interaction Window, when I go in the "History" tab of the "Contact" section and I look at the "Case Data" section, I dont see the same thing.  The Origin was not there.  We have the need to see the Origin in the history tab.  Is there a way to do that?

Thanks you

Alain

I dont know why, I cant attach a 160k jpg...

Title: Re: IWS : How to show Origin and Queue in the Case Data section in the History
Post by: cavagnaro on January 23, 2013, 09:32:17 PM

You can't attach even a 1K file :D it is disabled, try an external host server

Title: Re: IWS : How to show Origin and Queue in the Case Data section in the History
Post by: Kubig on January 24, 2013, 12:16:15 PM

I think that with default options it is not possible. So,you can save requested information to UCS DB and next fill these parameters into history tab in IWS,and you will see what you want.

Title: Re: IWS : How to show Origin and Queue in the Case Data section in the History
Post by: alaint on January 25, 2013, 05:46:57 PM

Thanks you.