Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wickywick on January 31, 2013, 04:33:22 AM

Title: Call Result 'None' in informart
Post by: wickywick on January 31, 2013, 04:33:22 AM

I was looking at some call results at each dial attempt for a record and came across 'None', looked this up in Genesys but can not find anything that gives a definition.

Has anyone come across this in the past, what does this mean.

It looks like we have lost we have lost the connection.

Any ideas would be great.

regards

Title: Re: Call Result 'None' in informart
Post by: Kubig on January 31, 2013, 06:34:45 AM

It is very general question,it depends on many reasons and causes. At first,I recommend you to look at OCS DB(via OCM or GA) and find out when is call result filled correctly. If yes,analyse icon_ocs component in InfoMart deployment.