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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dudzy on January 31, 2013, 05:28:04 AM

Title: IWS - Custom Fields (read only required)
Post by: Dudzy on January 31, 2013, 05:28:04 AM

Hi All

Wondering if someone can assist, point in right direction.

with IWS, a outbound record is pulled, the custom fields are all coming through as editable fields by default, adn the wiki is a little confusing on where the options actually need to be set to make them read only. Setting the option on the field default > send_attribute passes the KVP from OCS to IWS fine, but its now making that field non-editable by the end user.

http://genesyslab.info/wiki/index.php?title=Handling_Interactions#MFW_Field_Configuration_for_the_interaction-workspace_section

Title: Re: IWS - Custom Fields (read only required)
Post by: Kubig on January 31, 2013, 06:18:42 AM

What about "read-only" parameter with true/false value?

Title: Re: IWS - Custom Fields (read only required)
Post by: Dudzy on January 31, 2013, 08:15:11 AM

that parameter set on the appropriate field object, still comes through as an editable field.

Title: Re: IWS - Custom Fields (read only required)
Post by: Boy on February 01, 2013, 12:22:45 PM

If it's not solved, in Anex of Field create section interaction-workspace create option read-only = true.
Then logout IWS and login, it fill be OK.
boy

Title: Re: IWS - Custom Fields (read only required)
Post by: Dudzy on February 04, 2013, 04:39:15 AM

thanks boy yhr hurdle has been fixed. It was configured right all along, just hadn't restarted IWS (you prompted that)

Know how to automatically open a html page (whether it being internal displayed to softphone) or open a new IE browser with a specified URL

ie. When a record is pulled/presented to a agent a pre-coded web page is loaded (ie http://intranet/campaign1.html or http://intranet/campaign2.html)

Can have it a as clickable link, but cannot automatically display the content

Title: Re: IWS - Custom Fields (read only required)
Post by: Kubig on February 04, 2013, 08:04:50 AM

Basic setup after change any option ,when the setting not works is make a restart of related component or GUI. So,the additional description about HTML in IWS was question or what? I recommended to you,read the documentation before trying to deploy anything.