Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: edobellamy on January 31, 2013, 03:08:41 PM

Title: StatSelectAny in SelectDN function
Post by: edobellamy on January 31, 2013, 03:08:41 PM

Has anybody used this in the SelectDN function?
Seems that any others stats creates skewed targeting in my agents groups, I want a pure random among target
string, let me know if somebody has experience with this,

Regards,

Title: Re: StatSelectAny in SelectDN function
Post by: Kubig on January 31, 2013, 03:17:31 PM

How do you mean "skewed"? SelectDN function has a lot of arguments which you are able to control how will be the DN selected.

Title: Re: StatSelectAny in SelectDN function
Post by: edobellamy on January 31, 2013, 03:25:25 PM

Precisely, any other StatSelectMax, StatSelectMin in going to give me a dn that is going to be repeatedly targeted.
I thought about StatSelectMax ReadyTime but is too easy to fool.  I think random among ready is the best choice.

So I'm hopping that URS option targets_order random + selectdn[myVQ, StatTimeReadyState, StatSelectAny, MyTargetList] would do the deed

Title: Re: StatSelectAny in SelectDN function
Post by: edobellamy on January 31, 2013, 06:55:43 PM

For the benefit of others, if you want to do random just leave the statistic empty, from support site:

This "target STATISTIC mapping error" appears when there is no statistic specified in the strategy for selecting the ready target. In this case the target will be selected randomly in the event that more than one target is available. This message does not cause any routing problems. And you can see it in the log file that Router selects a target and routes calls just fine.