Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: edobellamy on January 31, 2013, 05:29:20 PM

Title: Skill expression syntax
Post by: edobellamy on January 31, 2013, 05:29:20 PM

Does anybody has a document with the syntax for lowl-evel skill expression?
Unable to find anything at Genesys support ???

Title: Re: Skill expression syntax
Post by: cavagnaro on January 31, 2013, 05:39:11 PM

low level? For example...???

Title: Re: Skill expression syntax
Post by: edobellamy on January 31, 2013, 05:40:46 PM

?vag_INBOUNDVOICE:FR >=3 & SERVICE >=9@stat_server_urs_voice.GA

Title: Re: Skill expression syntax
Post by: edobellamy on January 31, 2013, 06:28:20 PM

Actually what I'm try to do is to route randomly to ready agents in a group. Do you know what happens if we leave the statistic blank of the select object?  Is it equivalent to StatSelectAny?

Title: Re: Skill expression syntax
Post by: edobellamy on February 01, 2013, 10:39:04 AM

Voila, format for skill expressions

?:<skillExpression>@<name_of_StatSersver>.GA