Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: Can I filter in Brio on attach data?
Post by: Vic on January 01, 1970, 12:00:00 AM

Hi, I am sure all of you ran into this question before:

can I filter the results in Brio AFTER I have aggregated the data?
Right now, I am using a lot of statistics with PairExistsased filters, and I was wondering if I could immensely simplify the matters by just filtering the data AFTER it was aggregated.

I am filtering on both calltype and attach data.

Thanks,
Vic

Title: Can I filter in Brio on attach data?
Post by: JohnR on January 01, 1970, 12:00:00 AM

In a word, NO. CCA does not store any call attributes. If the data is not defined in a report layout, it's not going to be collected.