Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prempreet on February 11, 2013, 01:46:59 PM

Title: phone getting unregistered
Post by: prempreet on February 11, 2013, 01:46:59 PM

Hi

We are have two sites(Site A and Site B).Phones are working fine at both individual  sites.But when i am calling from site A to site B i am facing following problem,

1. delay in call initialization
2. phone getting unregistered in site B(london)

Site A is India and Site B is london

Kindly suggest any solution.

With Regards
Prempreet

Title: Re: phone getting unregistered
Post by: Kubig on February 11, 2013, 01:49:41 PM

It is not possible to create many topics without any deep description about your troubleshooting and detection. What says logs? Did you correctly configured ISCC between sites? What is the reason for release/unregister or from site the request is received?

Title: Re: phone getting unregistered
Post by: prempreet on February 12, 2013, 04:32:07 AM

Hi,
Sometime we are able to call form site A(india) to site B(london) but 2 out of 10 calls shows delay in calling but other 8 calls is working fine.I am not able to understand whether the problem is in network.

Site A is main site Site B (london) is remote site and we have site C in london itself which is working fine which is connected via Nortel passport to site A. But Site A and Site B is connected via MPLS.

Calling between Site A and Site C is working Fine

But calling Between Site A and Site B we are facing problem that some calls making delay.

With Regards

Title: Re: phone getting unregistered
Post by: smile on February 12, 2013, 08:18:42 PM

have you tried to look thought tserver logs?

Title: Re: phone getting unregistered
Post by: cavagnaro on February 13, 2013, 12:39:38 PM

What about if you check your network delays??? Yeah! Media is 99% times responsible of unregister issues