Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: chinmoy on February 13, 2013, 09:37:09 PM

Title: Certification in genesys dialer management - Pls help
Post by: chinmoy on February 13, 2013, 09:37:09 PM

Hi,

Good morning!

I am new to this forum. I manage genesis dialer for a domestic outbound set up based in India since past 2 yrs. Now I want to know about the certification process of the same. What all is required to get the certification so that I can become a certified genesis dialer manager.

Rgds
Chinmoy

Title: Re: Certification in genesys dialer management - Pls help
Post by: bullet on May 30, 2017, 01:47:56 PM

Hello,

Could anyone provide required documents for Genesys outboud certification?

Title: Re: Certification in genesys dialer management - Pls help
Post by: victor on June 07, 2017, 06:30:52 AM

Have you look at this:

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CIV.pdf

It has basic information about what you need to study.

Title: Re: Certification in genesys dialer management - Pls help
Post by: n3vek7 on June 07, 2017, 08:04:37 PM

victor, you referred Inbound voice. I think he was asking for outbound :)

http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_COV.pdf

Title: Re: Certification in genesys dialer management - Pls help
Post by: cavagnaro on June 07, 2017, 11:14:06 PM

Well the Outbound is like 2 clicks away, if he can't figure that out, better forget about any attempt to be close near to a Genesys or even worst a certification

Enviado de meu E6633 usando Tapatalk

Title: Re: Certification in genesys dialer management - Pls help
Post by: n3vek7 on June 08, 2017, 09:39:04 AM

2 clicks away or one letter to change ;D haha, I know.
But l who am I to judge his knowledge of OCS by his ability to navigate through Genesys site  :P