Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pashdash on February 15, 2013, 06:53:30 AM

Title: Regarding CPD error results
Post by: pashdash on February 15, 2013, 06:53:30 AM

Hi Team,

I need some help on understanding the below T-server logs. To brief you, this is Genesys OCS Dialer to Avaya Integration on TDM technology.

When calls are made and begins with RequestMakePredictiveCall message, I see following CPD results in logs:

Human Speech: C_UNSPECIFIED
Answering machine : A_ANSWERING_MACHINE
Busy : C_USER_BUSY
No Answer : A_NO_ANSWER

What can be done to resolve the above errors from aproduct or integration standpoint.

Any help will be greatly appreciated!

Regards,
Preshit

Title: Re: Regarding CPD error results
Post by: cavagnaro on February 15, 2013, 12:51:10 PM

What error? Maybe read the CPD guide and do fine tuning on the parameters and boards?

Title: Re: Regarding CPD error results
Post by: Fra on February 15, 2013, 01:38:33 PM

assuming that is needed, Cav..
They are not error, but rather standard telephony call results. If they don't match what actually happened, then you'll need tuning.

Fra

Title: Re: Regarding CPD error results
Post by: cavagnaro on February 15, 2013, 01:42:27 PM

For the first time didn't understand what you mean Fra haha ;) sleepy yet?

And please next time post in correct section

Title: Re: Regarding CPD error results
Post by: Fra on February 15, 2013, 03:10:19 PM

[quote author=cavagnaro link=topic=7664.msg33081#msg33081 date=1360935747]
For the first time didn't understand what you mean Fra haha ;) sleepy yet?

And please next time post in correct section
[/quote]

lol indeed I was sleepy!! I meant that fine tuning may be needed, assuming that the results Preshit got were not reporting accurately the actual outcome (e.g. CPD reported busy but actually the call was connected to an answering machine).

Me posting in the correct section? :P lol I got it  ;D

Fra

Title: Re: Regarding CPD error results
Post by: cavagnaro on February 15, 2013, 03:53:09 PM

haha yeah, that is why morning coffee is a MUST for US lol
About the post, well yeah but that can be easily understand reading docus and understanding the results that appear

Title: Re: Regarding CPD error results
Post by: Fra on February 18, 2013, 04:41:02 PM

[quote author=cavagnaro link=topic=7664.msg33087#msg33087 date=1360943589]
About the post, well yeah but that can be easily understand reading docus and understanding the results that appear
[/quote]

Coffee for you today, read again his comment  ;D


[quote author=pashdash link=topic=7664.msg33077#msg33077 date=1360911210]
When calls are made and begins with RequestMakePredictiveCall message, I see following CPD results in logs:

Human Speech: C_UNSPECIFIED
Answering machine : A_ANSWERING_MACHINE
Busy : C_USER_BUSY
No Answer : A_NO_ANSWER

What can be done to resolve the above errors from aproduct or integration standpoint.
[/quote]

Errors? They are not errors, that's what I meant, rather purely telephony results and in my opinion this was not clear to Preshit ;)

Fra