Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: wickywick on February 18, 2013, 12:36:06 AM

Title: Average Dialling Attempts
Post by: wickywick on February 18, 2013, 12:36:06 AM

hi all,

I'm wondering if there is any guideline around the optimal dialing attempts per associate per hour in the predictive mode.

I understand this will depend on the environment of the call center and how many agents are logged on etc..

Just thought I'd ask the question.

regards

Title: Re: Average Dialling Attempts
Post by: cavagnaro on February 18, 2013, 01:17:00 AM

No...only apply logic...for example, would be too logic to try to contact someone at home first at working hours...at afternoon wouldn't make sense to call work phones...and so on