Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: MJ on February 19, 2013, 04:30:28 PM

Title: Is it possible to reference a formula from a different view in a new formula ?
Post by: MJ on February 19, 2013, 04:30:28 PM

I need to reference a formula in view A for a Person template in a formula in view B for a VQ template.

I have tried to mess around with the syntax a bit to see if there is a way to be able to do this however am coming up short. Not even sure if this is possible.

Normally the syntax to reference a stat within it's own view would be:

ccpulse.group("Group Name").statistic("Statistic Name")

I have tried:

ccpulse.view("View Name").group("Group Name").statistic("Statistic Name")

Any pointers would be appreciated.