Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Anahuac on February 19, 2013, 09:03:31 PM

Title: Routing Strategy with Collect Digits
Post by: Anahuac on February 19, 2013, 09:03:31 PM

Hi Everyone,
I use an Alcatel-OXE with Genesys 8.1 , i try to create a strategy wich collect digits , but it's not working.
When the call arrives to the Collect Digits block, cut the call and does not continues with the flow, i have this in the properties:

MAX_DIGITS : 8
START_TIMEOUT: 2
DIGIT_TIMEOUT: 5
TOTAL_TIMEOUT:10

Is there some configuration into URS for accept Collect Digits?

In  URS logs i see this:

[code]_B_I_00770221d744f005 [14:28] treatment===========>TREATMENT_REQUEST
15:28:03.033_A_I_00770221d744f005 [0E:0c] ----------->TMESSAGE
15:28:03.033_I_I_00770221d744f005 [09:04] <<<<<<<<<<<<suspend interp(WAIT_PLAY_TREATMENT), func:TreatmentCollectDigits timers:00000
received from 65200(TServerOxe)srvdatafono:13000(fd=) message EventTreatmentApplied
AttributeNetworkCallID 28e023519a020100
AttributeCallState 0
AttributeCallType 1
AttributePropagatedCallType 1
AttributeConnID 00770221d744f005
AttributeCallUUID '42T92K4H312JR8M4DF78SM8D4S00000Q'
AttributeDNIS '29891'
AttributeThisDN '29891'
AttributeThisDNRole 2
AttributeThisQueue '29891'
AttributeCallID 666
AttributeThisTrunk 269960
AttributeTreatmentType 6 (TreatmentCollectDigits)
AttributeReferenceID 27
AttributeExtensions [109] 00 04 01 00..
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_GLOB_CID' bin: 28 e0 23 51.. (len=8)
'BusinessCall' 1
'GCTI_BUSINESS_CALL' 1
AttributeTreatmentParms [21] 00 01 01 00..
'MAX_DIGITS' 8
AttributeTimeinSecs 1361305683 (15:28:03)
AttributeTimeinuSecs 38000
AttributeEventSequenceNumber 00000000000000e6
15:28:03.038_T_I_00770221d744f005 [14:0c] EventTreatmentApplied is received for ts TServerOxe[Voice_Switch] (this dn=29891)
    _B_I_00770221d744f005 [14:21] treatment applied===========>TREATMENT_APPLIED
15:28:03.038_M_I_00770221d744f005 [10:1f] pulse for one call
received from 65200(TServerOxe)srvdatafono:13000(fd=) message EventAbandoned[/code]

Can anyone help me?  ???

Title: Re: Routing Strategy with Collect Digits
Post by: cavagnaro on February 19, 2013, 10:48:53 PM

¬¬
Review configurations from other customers...or in your LAB...
Sonso

Title: Re: Routing Strategy with Collect Digits
Post by: Anahuac on February 21, 2013, 03:15:15 PM

:-\ ..I export/import configurations from another customers where it works fine, and the strategy is the same.
But idk why the T-Server finished the call ... T-Server listen RequestApplyTreatment send EventTreatmentApplied and inmediatly EventAbandoned.
Well ... if anyone have an idea what could happening only post it  ;D , i try to solve this issue by myself anyway.

Thanks

Title: Re: Routing Strategy with Collect Digits
Post by: cavagnaro on February 21, 2013, 03:23:15 PM

Configs have nothing to do.
Check well the Prompt tab properties. Drops usually happens when using a prompt/collect and the VG doesn't exist or lack of resources.
Verify RP config (type=2)
Nothing else

Title: Re: Routing Strategy with Collect Digits
Post by: Anahuac on March 04, 2013, 03:52:21 PM

The problem is solved  ;D
In the readme of this PBX release, I can see there more than 5 issue on DTMF detection, we upgrade the PBX for J2.501 --> J2.50.1.19.a and start to work fine.


Thanks for everything.

Title: Re: Routing Strategy with Collect Digits
Post by: cavagnaro on March 04, 2013, 05:04:18 PM

El pepe...jaja