Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on February 26, 2013, 02:55:43 AM

Title: ISCC licenses needed for GVP as CPA?
Post by: cavagnaro on February 26, 2013, 02:55:43 AM

Hi guys,
Just one question I need to have checked...I do have a PBX Alcatel with its TServer, using OXE as CPA/VAD machine. I would like to use GVP for test on a campaign and compare results...
Now...I need a SIP Server which I already have, but will I require ISCC licenses too? I guess not...but would like to be sure...
Thanks!

Title: Re: ISCC licenses needed for GVP as CPA?
Post by: Fra on February 26, 2013, 10:08:27 AM

as long as you don't transfer calls from SIP Server to TServer after CPA is completed, you don't need it.

Fra

Title: Re: ISCC licenses needed for GVP as CPA?
Post by: cavagnaro on February 26, 2013, 03:21:55 PM

Well my agents are on Alcatel, not SIP Server...but why? OCS does the analyzis and then sends the order to URS to route the call...so what attached data would I need?

Title: Re: ISCC licenses needed for GVP as CPA?
Post by: Fra on February 27, 2013, 09:18:25 AM

Hang on, the key bit here is whether or not you want to transfer calls to your agents after CPA: I didn't mean you need to do it, if the purpose of your testing is just comparing the call detection results.
However, if you do route to agents, that are on Alcatel and are controlled by the other TServer, not SIP Server, then even if you don't want to pass any attached data, you need to have ISCC enabled  - call control / call matching wouldn't work otherwise.

Fra

Title: Re: ISCC licenses needed for GVP as CPA?
Post by: cavagnaro on February 27, 2013, 01:29:00 PM

AH...XRP...got it
;) Thanks Fra, good you took your morning coffee haha

Title: Re: ISCC licenses needed for GVP as CPA?
Post by: Fra on February 28, 2013, 09:54:01 AM

;D