Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on February 27, 2013, 02:20:44 PM

Title: what licenses are actually required for Outbound with GVP Media Server as CPA
Post by: PFCCWA on February 27, 2013, 02:20:44 PM

May i take this chance to ask about what licenses are actually required for Outbound with GVP Media Server as CPA.

To start with:
sip.
gvp.
ocs full (for preview, progressive, predictive).
call progress detection?
occ port?

thanks.

Title: Re: Re: ISCC licenses needed for GVP as CPA?
Post by: cavagnaro on February 27, 2013, 02:29:36 PM

Please just open a new thread...don't mislead the main purpose of this for other people who may need help too
Thanks

PS: Splitted the topic

Title: Re: what licenses are actually required for Outbound with GVP Media Server as CPA
Post by: bublepaw on March 07, 2013, 09:23:49 PM

There is license called Outbound IP which covers what You need. It is sellable item. I am assuming of course that You want to do predictive/progressive campaign with agent where MCP component is dooing CPA.