Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: alaint on February 28, 2013, 07:55:49 PM
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Hi,
Someone know how to set extensions attributes in composer 8.1.201?
Is there a equivalent of IRD function "ExtensionAttach" for composer? As I read in that document [url=http://genesyslab.info/wiki/index.php?title=CallInfo_Function_Migration]http://genesyslab.info/wiki/index.php?title=CallInfo_Function_Migration[/url], they recommand to use the model. But When I use the model (ex : _genesys.ixn.interactions[system.InteractionID].xdata.NO_ANSWER_TIMEOUT = '7000'; ), it seem to be readonly and I see that error in ORS log : IllegalAlloc: Attempt to overwrite system variable[ NO_ANSWER_TIMEOUT] - in <script> at line: 2973
The goal is to manage RONA by strategy.
thank you
Alain
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When you read the whole topic,you have to know that update of Extension is not supported :
Not Supported. No setXData() function defined. We currently have no means, other than implicitly via the data model, to attach xdata to an interaction and no explicit methods of setting it (i.e., no setXData() function defined).
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[i]Not Supported. No setXData() function defined. We currently have no means, [u][b]other than implicitly via the data model, to attach xdata to an interaction[/b][/u] and no explicit methods of setting it (i.e., no setXData() function defined).[/i]
The [u][b]bold/underline[/b][/u] text let me think that it is possible. But it doesn't seem to work. Maybe someone has managed to make it work.
But I was informed Friday afternoon that we received a new version of the tserver cisco which offers more possibility of management of the RONA. I'll wait the installation to be made for give it a try.
Thank you
Alain
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Extension data can be set through hint property but it requires specific version of composer and ORS.