Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: water235 on March 06, 2013, 12:55:09 PM

Title: Genesys CTI compatibility with SFDC
Post by: water235 on March 06, 2013, 12:55:09 PM

Hi Friends,

Can anyone throw more light on the integration aspects of Genesys CTI with Sales Force CRM? I understand that there is no readymade GPlus adaptor available for Sales Force. If we need to build a connector on our own, what should be our approach and how difficult / easy is it?

Any pointers would be helpful and greatly appreciated!

Thanks,

Title: Re: Genesys CTI compatibility with SFDC
Post by: cavagnaro on March 06, 2013, 01:20:56 PM

You will need Genesys PSDK and develop your own integration on whatever you would need...
How hard? Depends on your skills and requirements

Title: Re: Genesys CTI compatibility with SFDC
Post by: rpenney on March 07, 2013, 06:13:03 AM

I believe there are companies who develop and sell SaleForce adapters, can't think of the name at the moment but I found them via a google search.
I cannot tell you if they are any good as I haven't used any.

Title: Re: Genesys CTI compatibility with SFDC
Post by: Fra on March 12, 2013, 09:55:47 AM

[quote author=water235 link=topic=7701.msg33285#msg33285 date=1362574509]
Hi Friends,

Can anyone throw more light on the integration aspects of Genesys CTI with Sales Force CRM? I understand that there is no readymade GPlus adaptor available for Sales Force. If we need to build a connector on our own, what should be our approach and how difficult / easy is it?
[/quote]

I don't think there's an out-of-the-box GPlus adapter, however, I suggest you contact Genesys to investigate what their new product effectively does: http://www.genesyslab.com/cloudconnect/index.aspx.

Fra