Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: LeBurt on March 06, 2013, 08:31:30 PM
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Hi all,
First post...
We are currently using CCA and Hyperion for basic historical reporting but we are planning a migration to Crystal Reports since the former is no longer supported. The Genesys manuals direct me to the SAP documentation for everything related to CR so I downloaded it from the Genesys website and got a little confused there.
BusinessObjects? The whole SAP BI suite?
I was under the naive impression that we could simply design our own .RPT files (or use the ones supplied by Genesys) and run them on a standalone Crystal Reports server against the Datamart. But if I'm interpreting what I'm reading correctly, it's a little more elaborate than that. We need the SAP BusinessObject BI server and then perhaps set up Universes and Business Views and what not.
It's all fine if it's what it takes but I can't help but wonder: is this really what it takes? What's the simplest possible implementation of Crystal Reports for Genesys?
How did your organization face this migration? Did it go smoothly with users? How does the structure of a contact center translate into the SAP BI jargon?
Thanks for the help!
LeBurt.
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I am new to genesys, my two cents
Isn't genesys independent of reporting tools. We send data to data mart.
reporting tools query data mart to pull reports, so i guess we can use any reporting tool to pull reports
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BOE is dedicated/suggested in environment where is GIM (Genesys InfoMart) deployed . For "standard" CCA historical reporting via datasourcer,you can use Crystal Reports and develop reports for example in Visual Studio.
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Thanks for the replies.
I realize that any reporting tool can do the trick but this organization insists on going with the supported solution. Since Genesys says they support Crystal Reports, the decision was made to go along with that.
Ok, back to reading.