Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 07, 2013, 03:52:50 PM

Title: Temporarily Disabling Alarms
Post by: PFCCWA on March 07, 2013, 03:52:50 PM

Hello,

We have been asked if it is possible to disabled alarms (email alerts) during changes such as upgrades/maintenance.
Is there a fixed setting for this?
Dont want to stop scs as we cant start stop applications using GA/SCI.

I thought to remove the mailer section details in scs would do the trick.

Thanks.

Title: Re: Temporarily Disabling Alarms
Post by: cavagnaro on March 07, 2013, 04:00:45 PM

You can disable the script on CME

Title: Re: Temporarily Disabling Alarms
Post by: vjicecool on March 11, 2013, 07:52:40 PM

removing the mailer section would do the trick from sci
mail or text both can be done

Title: Re: Temporarily Disabling Alarms
Post by: cavagnaro on March 11, 2013, 08:24:01 PM

Not 100% sure as this is changes are not dynamic...SCS reads them once when starts. If you do a change SCS won't notice it until you restart, so the same would apply if you delete the section

Title: Re: Temporarily Disabling Alarms
Post by: GMG on March 19, 2013, 05:24:23 PM

Go to Environment-->Alarm Condition --> disable the Alarms :)


Now you are free :) stop ans start with application, no new alarm will generate :)



--
Gaurav Gupta