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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Genesysks on March 07, 2013, 07:33:55 PM

Title: URS not transfering call to Ready agent
Post by: Genesysks on March 07, 2013, 07:33:55 PM

Hi everyone,
i have recently upgraded our genesys framework from 7.6 to 8.1.x. In our implementation, we have a network Switch (SCP), Network TServer (NTS), GVP, SIPProxy server and local Tserver. I'm facing a issue which i'm trying to debug hard but not getting any solution.

Problem description:
Current flow:
1) Calling 91xxxxxx number, it hits the service number (09000) on SCP switch, then call comes to NTS1 or NTS2 running in loadsharing.
on URS RP 09000_SCP on we have strategy, which puts the call to GVP_NE switch RP 09000_GVPNE . This RP has epn mapping with external routepoints(external numbers on gateway mapped as ERP) and based on the flow, strategy finds the target ( ready agent)

2) strategy find the target , and tries to deliver the call, back to SCP switch in order to put the call to avialable agent ( example AgentID:1703, Place_194006, EmployeeID: 546459, VAG_C_BestSelling group).

4) Call never pass thru this step and gives below error in URS logs:
18:54:13.674_T_I_02ce02230c64200a [14:32] EventAttachedDataChanged is received for ts ISRV1[GVP_NE] (this dn=09000, refid=1480)
    [b]  (No configured access resources are found)[/b]
      AttributeErrorMessage  'No configured access resources are found'
18:54:13.711_T_E_ [14:0c] EventError is received for ts ISRV1[GVP_NE] - No configured access resources are found
18:54:13.711_A_E_02ce02230c64200a [14:32] <-----------ERROR
18:54:13.711 Std 21003 interaction 02ce02230c64200a routing error 1014 No configured access resources are found

5) Call never comes to a Ready Agent on genesys, which it should. 

Does anyone have any info about which "access resources" it is refering to in this URS logs ?
we have access code configured in SCP switch for GVP_NE, but there is no access code on GVP_NE switch for SCP. this is how it was earlier and also running in parallel prod env.

Title: Re: URS not transfering call to Ready agent
Post by: cavagnaro on March 07, 2013, 09:38:56 PM

Need more External Routing Points

Title: Re: URS not transfering call to Ready agent
Post by: p548fg on March 08, 2013, 09:21:53 PM

Check access code cnfiguration for your target switch.

Title: Re: URS not transfering call to Ready agent
Post by: Genesysks on March 15, 2013, 05:43:53 PM

Thanks. it is resolved now. I had few RPs in disabled state and it was targeting them. I deleted those unused RPs and it worked.