Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kevinwang on March 11, 2013, 02:58:13 PM

Title: How to config ICON app to make sure it can collect call info immediately?
Post by: kevinwang on March 11, 2013, 02:58:13 PM

Hi, all,

How to config ICON app to make sure it can collect call info immediately after I make a testing call?

I tried to config acc-queue-lifespan, acc-queue-size and other related options, but it didn't work.

any thoughts?

thanks in advance.

Kevin.

Title: Re: How to config ICON app to make sure it can collect call info immediately?
Post by: G3n35Y5 on March 21, 2013, 08:02:21 AM

Hi Kevin,

Are you not able to view information in ICON DB post you make a test call?

Title: Re: How to config ICON app to make sure it can collect call info immediately?
Post by: Kubig on March 21, 2013, 08:21:16 AM

ICON app collect information about a call immediately after is this call done. In what tables did you look for calls?