Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sundar on March 13, 2013, 09:46:22 AM

Title: Personal Greeting Issue in - Alcatel OXE Environment
Post by: Sundar on March 13, 2013, 09:46:22 AM

Hi,

I have problem in Personal Greeting.

Our client wants to play one beep sound while the call is landing on the agent desktop

I have tested this from IRD by using the fuction
ExtensionAttach['agent-greeting','music/beep.wav'] . Its working in sipserver & audiocode environment.

But our client is using Alcatel OXE with Alcatel Tserver.

Generally all the announcements will be stored in Alcatel OXE. I couldn't find where we have to paste the "beep" file & how to configure the same in IRD or Agent Annex in OXE setup.

Anyone pls help

Regards
Sundar

Title: Re: Personal Greeting Issue in - Alcatel OXE Environment
Post by: Kubig on March 13, 2013, 10:07:35 AM

So, why did you not configure agent greetings on OXE site?

Title: Re: Personal Greeting Issue in - Alcatel OXE Environment
Post by: fnunezsa on March 26, 2013, 05:32:50 PM

You need Stream Manager or Media Server in order to implement this feature on Genesys side.

Title: Re: Personal Greeting Issue in - Alcatel OXE Environment
Post by: cavagnaro on March 26, 2013, 07:21:43 PM

No he doesn't...OXE has that feature by default...just need to enable and configure.

Title: Re: Personal Greeting Issue in - Alcatel OXE Environment
Post by: fnunezsa on March 26, 2013, 07:24:43 PM

and that means that the greeting will be played at OXE side, not Genesys side.

Title: Re: Personal Greeting Issue in - Alcatel OXE Environment
Post by: cavagnaro on March 26, 2013, 11:09:48 PM

Playing it on SIP Server would mean to use a SIP channel license, implement a SM (more resources) just for that...and on Genesys you can use all OXE features including the BEEP, meaning will be played during Genesys strategy...