Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: sarwar on March 13, 2013, 12:42:08 PM

Title: Re-queue is not happening via Yealink phone
Post by: sarwar on March 13, 2013, 12:42:08 PM

Problem : Re-queue is not happening via Hard phone
A) If an agent is rejecting the call through IWS then it automatically gets re-queued to the next available agent.
B) If an agent is rejecting the call via Yealink phone the call gets disconnected instead of the call being re-queued

Please help...

Regards,
Sarwar Ali

Title: Re: Re-queue is not happening via Yealink phone
Post by: Kubig on March 13, 2013, 12:48:54 PM

Which steps did you do in investigate? What says SIP logs,release reason was? Do not create topics like this,without any deep description about your steps in investigate.