Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 14, 2013, 11:27:51 AM
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Hello,
We are experiencing connection failures between scs and lca on the host, typically lasting for 10/12 seconds.
As a result an alarm is generated, by scs and scs backup to advise of this.
The cause appears to be a disk backup that is performed around the same time, out of operational hours.
Is there a way to add a timer which does not generate the alarm based on a set time?
I think this may be it but not sure where it needs to be set up:
[addp]
addp-remote-timeout = 40
addp-timeout = 20
addp-trace = on
Should this be added to the host object?
I believe the 20 second timeout will stop the alarms, and only generate if this has been exceeded.
Thanks.
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Agree,set addp connection between SCS and host which caused an issue
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[quote author=PFCCWA link=topic=7714.msg33363#msg33363 date=1363260471]
We are experiencing connection failures between scs and lca on the host, typically lasting for 10/12 seconds.
[/quote]
Are SCS and LCA running on the same host?
[quote author=PFCCWA link=topic=7714.msg33363#msg33363 date=1363260471]
As a result an alarm is generated, by scs and scs backup to advise of this.
The cause appears to be a disk backup that is performed around the same time, out of operational hours.
Is there a way to add a timer which does not generate the alarm based on a set time?
[/quote]
If you mean on a specific time of the day, no, there isn't.
[quote author=PFCCWA link=topic=7714.msg33363#msg33363 date=1363260471]
I think this may be it but not sure where it needs to be set up:
[addp]
addp-remote-timeout = 40
addp-timeout = 20
addp-trace = on
Should this be added to the host object?
I believe the 20 second timeout will stop the alarms, and only generate if this has been exceeded.
[/quote]
Give it a go, it should help. However:
[list]
[li]20 seconds is the timeout configured on the LCA side - won't ping SCS for 20 secs. 40 seconds is instead used by SCS to ping LCA[/li]
[li]not sure how SCS was determining so quickly the disconnection if you didn't have ADDP configured?[/li]
[/list]
Fra
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[quote author=Fra link=topic=7714.msg33370#msg33370 date=1363281010]
Give it a go, it should help. However:
[list]
[li]not sure how SCS was determining so quickly the disconnection if you didn't have ADDP configured?[/li]
[/list]
Fra
[/quote]
Dont know how is the default by now, but last time I checked (one or two years ago) there's a default ADDP between SCS and LCA set to 9 seconds