Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on March 19, 2013, 05:23:13 PM

Title: GAD Attached Data
Post by: PFCCWA on March 19, 2013, 05:23:13 PM

Hello,

Currently all attached data in urs is showing in GAD attached data tab.
This means we present a lot of meaningless information to the agent upon screen pop.
Is there any way to select which attached data to display?
Or change the order (currently alphabetical).

Thanks,

Title: Re: GAD Attached Data
Post by: GMG on March 19, 2013, 05:29:27 PM

Yes, you can customized the .JSP, so it will show what u want :)

in GAD you do not have configurable parameter in CME application like IWS :(
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Gaurav Gupta