Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: pdavid on March 19, 2013, 06:58:39 PM

Title: Max Value of a Field
Post by: pdavid on March 19, 2013, 06:58:39 PM

Hello team,

I'm currently facing a challenge and have searched (found a topic, but no resolution). Here's my problem statement.

I have a stat in CCPulse that provides me the current count of agents logged in, I'm looking to see if it's possible to have a stat that provides the max number of this logged in field.

Is this possible, if so can someone provide some insight, it would be much appreciated.

Title: Re: Max Value of a Field
Post by: cavagnaro on March 20, 2013, 02:00:33 AM

Search the forum please
max agents logged in

Title: Re: Max Value of a Field
Post by: pdavid on March 20, 2013, 12:44:50 PM

Yes I did that (yesterday before posting), I searched by a number of different methods/re-wording, but didn't find a solution specific to my question - I just searched by "max agents logged in", but nothing comes up.

If anything the closest I got yesterday was the link below, but it wasn't related to max agents logged in, this is more around a place count (by hour). I also found average number of agents, but I'm looking for max, and that post looks to be 'after the fact reporting', not CCPulse.

http://www.sggu.com/smf/index.php/topic,1085.msg1058.html#msg1058

Thing is I even Genesys support yesterday and they told me that it was not an option, given that while I don't post a lot, I do read your forums and have found invaluable information over the past couple of years. I thought that perhaps while not readily available in CCPulse, some of the experts here would have a way around this - I'm sure there's got to be a way.

Title: Re: Max Value of a Field
Post by: Kubig on March 20, 2013, 03:07:48 PM

It depends on if is possible to create stat filter, which catch all logged in event for chat channel. When you can create this, rest of requested stat is not a problem

Title: Re: Max Value of a Field
Post by: G3n35Y5 on March 21, 2013, 07:39:22 AM

Hi,

You may use the following statistic.

[MaxLoggedInAgents]
Category=MaxNumber
MainMask=*, ~LoggedOut
Objects=GroupAgents, GroupPlaces
Subject=AgentStatus

Title: Re: Max Value of a Field
Post by: nybumosa on June 10, 2022, 10:40:03 AM

The Max value of a Field depends on your agents that you are counting in the CCPlus. It will catch all the logged events where filters works for the chat channel career perfect [url=https://bestwritingsclues.com/reviews/99papers-review/]99 papers review[/url] can provide you assistance in the count so visit there.