Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: G3n35Y5 on March 21, 2013, 01:36:34 PM
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Hi There,
Is there any document which explains each of the keywords which can been seen in OCS log? Snippet from one such log is provided below. Any help would be highly appreciated :)
02:01:12.213 PA Session Info:
OwnerDBID: 2326; Campaign DBID: 2224; Group DBID: 1834; Name: CampaignABC@DEFAgentGroup;
Mode: Predictive; Status: Running; WorkTime: 9339;
Optimization: Busy Factor; Goal: 80; ProgressiveFlag: 0;
CPD Ports: 100; Free Ports: 99;
Static Port Allocation; Options - Number of CPD Ports: 100; ASM Channel Num: 0;
Estimated Ports: Dial= 2.4;
Hit Ratio Min: 5.00%;
Outlier Limit - Out: 300; In: 600;
Timeout - Dial: 120; Handle: 1800; Consider: 1800;
Calls predicted: 0; Engage calls predicted: 0; Algorithm: Classical
Expected: Busy Factor= 0.800; Abandon Rate= 0.477; Wait Time= 33.683;
Real: 0.809; 0.457; 27.257;
Current for 10 min: 0.448; 0.143; 113.765;
Agents/Places - Total: 4; Ready: 3; Engaged: 0; BusyOut: 1; BusyInB: 0;
BusyPaper: 0; BusyUnk: 0; BusyRingOrDial: 0; NotAvail: 0;
CheckedOut: 0;
Calls Engaging - Dialed: 0;
Calls Outbound - Dialed: 1; Queued: 0; Established: 1;
Calls Inbound - Queued: 0; Established: 0;
Hit Ratio: 0.4240;
Durations - Out: 134.73; In: 300.00; Total: 134.73; Dial: 22.15; NoContact: 23.33; Engage: 0.00; ACW: 27.74;
Traffic - Out: 0.021; In: 0.000;
Outbound Calls - TotalDialed: 815; Established: 213; Completed: 212;
NoContact: 422; NoContactAM: 0; Abandoned: 179; Cleaned: 0; Removed: 0; Removed_AM: 0;
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No document of this type exists. What strings are understandable for you? I think that all strings get their sense clearly