Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on March 22, 2013, 01:16:16 AM

Title: Outbound CPD with MS for only 1 campaign
Post by: cavagnaro on March 22, 2013, 01:16:16 AM

Hi guys,
I have a requirement where some campaigns must work with Alcatel GPA2, others with Genesys CPD and now others with MS...I'm ok with the first 2 as it is how we handle it today but how could I achieve the MS one?? Any idea?

Thanks!

Title: Re: Outbound CPD with MS for only 1 campaign
Post by: Kubig on March 22, 2013, 09:15:02 AM

I think that you have to configure VoIP ready Campaign as is described in MediaServer guide.

Title: Re: Outbound CPD with MS for only 1 campaign
Post by: bublepaw on March 22, 2013, 10:50:48 AM

To use MS CPD You need SIP Server so solution is quite easy - You connect ALU TServer, CPD Server and SIP Server to OCS. Campaign that will use MS CPD needs to have Trunk Group object configured - it will force OCS to dial through SIP Server.

Title: Re: Outbound CPD with MS for only 1 campaign
Post by: cavagnaro on March 22, 2013, 11:18:03 AM

Ahh the trunk...yes...
Thanks guys! :D