Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AndreK on March 28, 2013, 12:36:50 PM

Title: Gvp treatment with a ivrprofie
Post by: AndreK on March 28, 2013, 12:36:50 PM

Hi

I am playing gvp treatment by passing the URL. I would like to not pass the URL but the ivrprofile only. Can someone help with example.

Thanks
Andre

Title: Re: Gvp treatment with a ivrprofie
Post by: Kubig on March 28, 2013, 12:48:34 PM

Do you mean call treatment from strategy,voicexml,etc?

Title: Re: Gvp treatment with a ivrprofie
Post by: AndreK on March 28, 2013, 09:17:20 PM

Yes call treatment from urs

Title: Re: Gvp treatment with a ivrprofie
Post by: Timur Karimov on March 28, 2013, 09:47:53 PM

Read the SIP integration guide for GVP.  For that type of integration mode you don't need use the play application treatment from URS. You need to send a you sip call on GVP.

Title: Re: Gvp treatment with a ivrprofie
Post by: Kubig on March 29, 2013, 07:08:22 AM

Why did you call treatment from URS via PlayApplication block? Why do you not use standard block for playing treatment. With this block you need not any URL or IVR profile.

Title: Re: Gvp treatment with a ivrprofie
Post by: cavagnaro on March 29, 2013, 02:00:26 PM

Guys, didn't we already see this in a previous post? Why search is so hard to do???
http://www.sggu.com/smf/index.php/topic,7573.0.html

Title: Re: Gvp treatment with a ivrprofie
Post by: Kubig on March 30, 2013, 10:29:36 PM

Maybe, but I think that the "questioner" has asked about how to play treatment without using URL.