Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Sid on January 01, 1970, 12:00:00 AM
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Hello
Somebody can throw some ballpark numbers regarding timers on Avaya G3 ACDs.
I am looking for some normally accepted timeouts in a Genesys config. See following list:
Maximum time to wait for data in an "external route" point, before the switch routes the call by default, or remote TServer takes the call as a new one.
Maximun time to wait before a call is routed by default (as defined on the switch).
Any special considerations on Avaya world?
Thanks
Sid