Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prempreet on April 11, 2013, 05:36:35 AM

Title: How to reduce extension to extention timeout
Post by: prempreet on April 11, 2013, 05:36:35 AM

Hi Team,

I want to reduce extension to extension timeout to 30 sec or 60 sec .

Please suggest me how to do this.

i tried "extn-no-answer-timeout=15" parameter in SIP Tserver but its not working.

Thanks
Prem

Title: Re: How to reduce extension to extention timeout
Post by: cavagnaro on April 11, 2013, 05:51:25 AM

Can you please rephrase your question??

Title: Re: How to reduce extension to extention timeout
Post by: prempreet on April 11, 2013, 07:17:51 AM

We are using SipTServer 8.1. For example, i have two sipaccounts(two extensions), 3000 & 3001.

Am initiating internal call from 3000 to 3001. If there is no response on 3001, its keep ringing for 180 sec’s & then the call is disconnecting.

But customer want to reduce that ringing timeout to 60sec. So the internal calls will be ringing for 60sec & if no answer, then the call will disconnect.

Title: Re: How to reduce extension to extention timeout
Post by: Sundar on May 02, 2013, 08:11:50 AM

[color=blue]I also have this same requirement.

During the internal calls( Extn to Extn calls), it should be ringing 60 sec. If no answer within 60sec, the call should disconnect.

How to achieve this?  Anyone pls help
[/color]  :)

Title: Re: How to reduce extension to extention timeout
Post by: Kubig on May 02, 2013, 09:25:19 AM

Set internal calls as business and then the parameter for not-ready-action will work