Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 12, 2013, 04:02:22 PM

Title: Interaction Workpace 8.1.4
Post by: PFCCWA on April 12, 2013, 04:02:22 PM

Has been released!
With plenty of new functionality by the looks if it..

Title: Re: Interaction Workpace 8.1.4
Post by: Kubig on April 12, 2013, 04:46:06 PM

it seems that the new version solve some issues from previous version and bring new functions - as main new function I see the supervisor function (some supervisor actions which are allowed in GAD was moved to this brand of IWS). Unfortunately, some important options are not described very well and as there are some code-backend changes in IWS SDK.