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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ozdemirs on April 13, 2013, 06:15:49 PM

Title: How to add combobox editable field to IWS
Post by: ozdemirs on April 13, 2013, 06:15:49 PM

Hi all,

I need to locate one of Outbound Campaign field in IWS as combobox. I added below options to to interaction-workspace section of field.

display-type = enum
enum.business-attribute = [Business attribute that holds list of value]

But, field is not appearing on IWS. Onyl way is using send_attribute to make visible field on IWS but in that case, field is not appearing as combobox.

Does anybody has an idea?

Thanks

Title: Re: How to add combobox editable field to IWS
Post by: Kubig on April 18, 2013, 11:10:19 AM

I have configured sample own data based on BA and all works fine. You have to have a bad configuration - try to read doc or hints on Genesys WiKi.