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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: genecool on April 17, 2013, 10:35:28 AM

Title: [URS] Unknown server (SData)
Post by: genecool on April 17, 2013, 10:35:28 AM

Hi,

I encounter an issue with URS 's statistics.

When I would like to use them, the issue is raised :

  _I_E_007402265c34f071 [09:04] error in strategy: 0014 Unknown server (SData)


Have you any idea to solve it ?

Thanks

Title: Re: [URS] Unknown server (SData)
Post by: René on April 17, 2013, 11:12:05 AM

Hi,

Please check following:

- Stat Server that you're using is connected to URS
- Stat Server specified in default_stat_server URS option is connected to URS (if no Stat Server is specified when calling the SData function)

R.

Title: Re: [URS] Unknown server (SData)
Post by: Kubig on April 17, 2013, 11:26:57 AM

A little bit additional info : The URS is connecting to the statserver, no statserver to the URS. So,check connection configuration on URS object in CME