Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: PFCCWA on April 17, 2013, 06:44:47 PM

Title: Custom Fields Order in GAD
Post by: PFCCWA on April 17, 2013, 06:44:47 PM

Hello,

We have created fields for use in a calling list, but when the call populates in GAD (7.6.4), they are in a mixed order - that is a mixed order to how we would like them.
Is there a way to display them in a specific order, without GAD customization?
I think they set in the order by which they have been created in CME.
Also tried changing the order in the calling list within GA but made no difference.
Not a huge problem but looks untidy when you see the fields in order of postcode, lastname, reference, DOB, firstname, Address...

thanks.

Title: Re: Custom Fields Order in GAD
Post by: Kubig on April 18, 2013, 06:47:02 AM

I think, that this is unfortunately not possible without customization.

Title: Re: Custom Fields Order in GAD
Post by: PFCCWA on January 29, 2014, 01:53:30 PM

Just looking at this again.
Trying to find jsp page for customization - is this record-custom-fields.jsp?

We are going to move onto interaction workspace, hoping this is more simplified on there.

thanks.

Title: Re: Custom Fields Order in GAD
Post by: PFCCWA on February 20, 2014, 11:05:24 AM

This was so simple in the end  ???

To display user defined (or any other) fields in a specific order within GAD screen pop in outbound call, add them in that order to the format.