Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: siva_genesys on April 18, 2013, 09:47:25 AM

Title: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: siva_genesys on April 18, 2013, 09:47:25 AM

Hi Help me out ...

I am getting an alert saying-- Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAILABLE.

I got this alert after firewall upgrade of t server.Alters was showing up in SCI .please let me know how to trouble shoot thanks..

Title: Re: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: Kubig on April 18, 2013, 10:15:21 AM

At first, try to learn about Genesys before you want to do troubleshooting. Without knowledge is not possible to do anything with Genesys.

About the issue,as first check if your T-Server can connect to the License Manager - check your FW configuration, if the port of FlexLM is allowed.

Title: Re: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: cavagnaro on April 18, 2013, 02:00:44 PM

Upgrade to which version? From 7 to 8? If so you need new license

Title: Re: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: Kubig on April 18, 2013, 02:03:11 PM

I think, that user did upgrade of FW

[quote]I got this alert after firewall upgrade[/quote]

Title: Re: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: cavagnaro on April 18, 2013, 04:28:15 PM

:o :o :o ??? ??? ??? Seems my lack of coffee did hit me again hahaha

Title: Re: Licensing violation is identified, the violation type MR_LICENSE_SERVER_NOT_AVAI
Post by: siva_genesys on April 19, 2013, 06:42:09 PM

anyway thanks for all your replys and suggestions..