Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: victor on April 19, 2013, 04:17:59 AM

Title: Training quite a few engineers and need a good G8 know-how material
Post by: victor on April 19, 2013, 04:17:59 AM

Hi,

we have an avalanche of G8 upgrade projects which requires that we take on some folks at much larger scale than usually used to and our training capabilities are stretched to the max as is. Does anyone have some good guides or material to share regarding G8? I am not looking for official Genesys docs, but actually prepared by people who actually work in the field. ( I guess this eclused Cav, since he is in Chile and they use CosmoCom there  ::) )

Also, any know-how regarding G8 upgrades would be greatly appreciated!

Vic

Title: Re: Training quite a few engineers and need a good G8 know-how material
Post by: Kubig on April 19, 2013, 04:37:41 AM

It depends on what env you have now (what PBX or VoIP clear), what reporting you're using (CCA or GIM), etc. I have upgraded about three large env to G8.1 for last year, but each upgrade/project was unique, but you know it certainly...

Title: Re: Training quite a few engineers and need a good G8 know-how material
Post by: cavagnaro on April 19, 2013, 03:54:35 PM

I'm in Brasil...not Chile hahaha moved!