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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: AndreK on April 23, 2013, 03:46:27 AM

Title: VXML - UserEvent from GVP 8.1.4
Post by: AndreK on April 23, 2013, 03:46:27 AM

Is it possible to send a UserEvent from GVP 8.1.4 using Composer 8.1.201.52.

I use a VXML form to attached data example below:
<block>
      <script>
        var ANDRE = AppState.ANDRE;
      </script>
        <gvp:send namelist="ANDRE "/>
</block>

All so tried below:

<block>
        <script>
        var ANDRE = AppState.ANDRE;
        </script>
  <gvp:send event="ANDRE "/>
</block>

I would like to send a userevent where applications like statserver could get the event.
Any help!
Thanks   

Title: Re: VXML - UserEvent from GVP 8.1.4
Post by: AndreK on April 23, 2013, 03:49:21 AM

Similar to what you would do in IRD:

SendEvent[EventUserEvent,'userdata.ANDRE :: 990909090909']

Title: Re: VXML - UserEvent from GVP 8.1.4
Post by: René on April 23, 2013, 04:58:47 PM

Hi,

It is not possible to send UserEvent from GVP application IMHO.

Why do you need to send out UserEvent from GVP app? I'm asking as there may be a different how to achieve required...

R.

Title: Re: VXML - UserEvent from GVP 8.1.4
Post by: AndreK on April 23, 2013, 09:15:58 PM

Hello René
I wanted to move away from VAR reporting.
Do you think sending user event in vxml was something which was missed?
Thanks
Andre

Title: Re: VXML - UserEvent from GVP 8.1.4
Post by: smile on April 24, 2013, 07:19:57 AM

afaik to do so you'll need using cti connector (ivr server). probably it may not supported using cti over sip.