Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ascii on May 06, 2013, 03:46:44 PM

Title: Unable to play queue messages for predictive calls using CPD Server
Post by: ascii on May 06, 2013, 03:46:44 PM

Hi,

I am new in using Genesys Dialer and need your help for the following:

I have Dialer configured with ASM Seizing Mode, configured a CPD server (infront of Avaya Switch). So we have a Dialing port (Making outbound calls to customers) and an engaging port (for Agents) on a CPD Server.

I would like to know if it is possible to put a live customer in a queue, play queue messages if the agent is not available to answer Live customer calls in predictive/progressive mode using CPD server

Thanks 

Title: Re: Unable to play queue messages for predictive calls using CPD Server
Post by: Fra on May 07, 2013, 11:10:42 AM

I believe you cannot do this in ASM mode, whereas you should if you used Transfer.
The only option I can see is using Proactive with GVP, play a simple app and then transfer out. Not sure how whether you can ASM though in this case..

Fra