Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gzooby on May 09, 2013, 01:38:24 PM

Title: CCPulse Template totals
Post by: gzooby on May 09, 2013, 01:38:24 PM

I have 6 virtual queue objects, and when i want to create a historical view based in the queue view template, the statistics are obtained individually for each virtual queue. Is there a way to obtain total statistics for all 6 virtual queues, like if it was only one virtual queue that groups the other 6.
It is possible??
Thanks!

Title: Re: CCPulse Template totals
Post by: cavagnaro on May 09, 2013, 04:10:29 PM

Group DN? Create it on CME

Title: Re: CCPulse Template totals
Post by: gzooby on July 10, 2013, 06:12:26 PM

Thank you a lot, that´s what I was looking for  ;D